Terms & conditions

We hope you enjoy visiting the Vision Mapper website.

This website is provided by:

Futurelab
1 Canons Road, Harbourside
Bristol, BS1 5UH, UK
tel: +44 (0)117 915 8200
fax: +44 (0)117 915 8201
e-mail: info@futurelab.org.uk
www.futurelab.org.uk

Terms of use

Access to and use of this site is provided by Futurelab Education (Futurelab) subject to the following terms:

• Using the Vision Mapper website means you are bound by these terms and conditions. Do not use the website or its contents if you do not agree to this.
• Futurelab may change these terms at any time by posting changes online. Please check back regularly for updates.
• You may copy the written content on this website under Futurelab’s Open Access policy. Please see here for further information on this policy: www.futurelab.org.uk/policies/#open_access.
• The content and images (logos etc) provided on this site/linked to on/from this site are not always the property of Futurelab and are subject to their own licensing arrangements. Please read all licenses and adhere to their policies.

Disclaimers and limitation of liability

• The content on this website, including the information, names, images, pictures, sound files, logos, icons, links to third party sites is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
• Under no circumstances will Futurelab Education be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Vision Mapper resources regardless of the form of action.
• Futurelab Education provides no warranty that functions and features contained in this website content or links or suggested material provided on the website will be uninterrupted or error-free, that defects will be corrected, or that the web servers that make it available are free of viruses or bugs.
• The content on this website has been commissioned as part of the UK Department for Children, Schools and Families’ Beyond Current Horizons project, led by Futurelab. The views expressed do not represent the policy of any Government or organisation.

Sales

Where you able to make a direct purchase of Futurelab products, the following applies:

Payment
Futurelab uses the PayPal service to handle payments for products. PayPal is a free, secure online account that stores your credit card and bank details, enabling you to pay online quickly and safely without sharing your credit card details with us directly. More information on PayPal is available here: www.paypal.co.uk/uk or by ringing PayPal on 08707 307 191.

Your right to cancel
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of the item within seven working days of delivery. Please note, we cannot accept cancellations of contracts for the purchase where the items have been used.

If your order has been shipped, then shipping costs will be incurred. If you do wish to cancel an order after it has been shipped, all costs of returning the goods to Futurelab will also be at your expense.

To cancel this contract, please send in writing, a request to cancel, either by post or email:

Post:
Futurelab, 1 Canons Road, Harbourside, Bristol, BS1 5UH, UK
(Attention: "Learning Spaces Workshop Cards")
Email: info@visionmapper.org.uk

Please provide the name the order was placed under, the date of purchase, your name and contact details, the item you wish to cancel and the reason.

If you wish to amend an order after it has been confirmed, please contact Futurelab by email, phone or fax (as above) indicating your name and contact details. Please ensure this is received within the same working day of placing your order otherwise Futurelab won’t be able to amend the order.

Returns Policy
We want you to be delighted with your purchase - occasionally we know you may want to return items.

Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned unused and in its original condition. To receive the refund, the product must be received by Futurelab in its original condition and have been sent to us within 30 days of your receipt of the goods at the address shown above.

You will be fully refunded, including return of the delivery costs for the UK for products that are damaged, faulty or incorrectly shipped or any circumstance that is in our error.

To return a defective or incorrectly shipped item, please contact Futurelab at the above contact details. When returning products, please ensure that you wrap the package securely and send the package to the above address by guaranteed postal delivery.

Delivery Timescale
When an item is in stock, Futurelab will normally dispatch goods within 7 working days. For product that is out of stock, please allow 28 days of ordering. If for any reason goods are delayed beyond our control for longer than 28 days, you will be notified in writing.

Orders and Delivery
Any agreement between Futurelab and Purchaser shall be binding only if and to the extent that an individual order is expressly accepted by Futurelab in writing. Futurelab retains full discretion in accepting and rejecting any order. Prices and availability of Products are subject to change without notice. The Purchaser will pay to Futurelab the price of the Products shown on the order, plus shipping, plus VAT at the appropriate rate, at the time the order is placed.

Intellectual property rights
Futurelab retains all intellectual property rights in the products.

Privacy policy

Futurelab is committed to maintaining your personal information in a manner which meets the requirements of the UK’s Data Protection Act (1998), and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. In order to respect your privacy, we manage personal data in accordance with the Data Protection Act’s eight ‘Data Protection Principles’, namely:

• Personal data shall be processed fairly and lawfully.
• Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
• Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
• Personal data shall be accurate and, where necessary, kept up to date.
• Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
• Personal data shall be processed in accordance with the rights of data subjects under this Act.
• Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
• Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

The data will not be disclosed to external organisations other than those acting as agents for Futurelab in accordance with our normal activities.